Algérie Poste Fires Back Over Alleged Client Mistreatment in Tébessa: “Baseless and Harmful Claims”

Algérie Poste Fires Back Over Alleged Client Mistreatment in Tébessa: “Baseless and Harmful Claims”

✍️ BY: Dr. Hana Saada

Algiers, Algeria | Algérie Poste has moved swiftly to counter what it describes as unfounded and damaging accusations following the circulation of a video on social media in which a customer claimed to have been mistreated in one of its branches in the wilaya of Tébessa.

In a statement issued on Tuesday, the state-owned postal operator confirmed that it had “immediately launched an investigation to determine the circumstances of the case in question and to verify the facts.” While firmly rejecting “the allegations contained in the video,” Algérie Poste stressed that it “reserves the right to initiate legal proceedings against the originator of these claims, given the factual inaccuracies that tarnish the company’s reputation and credibility.”

The statement also served as a reminder that formal complaints can be lodged through the company’s dedicated “Espace client” platform, which allows for real-time tracking of grievances and guarantees official responses within reasonable timeframes. In addition, its customer service remains accessible 24/7 via the toll-free number 1530 to address requests and concerns.

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