Algeria’s Republic Mediator Pushes Field-Based Approach to Improve Public Services
Republic Mediator Mohamed Hattab is placing greater emphasis on field visits, digitalisation and staff training as part of efforts to modernise Algeria’s public administration and improve service delivery through evidence-based reforms.
By Dr. Hana Saada
ALGIERS — Algeria’s Republic Mediator, Mohamed Hattab, is strengthening a field-based approach to administrative reform by making on-site visits a central tool for identifying shortcomings in public services and translating citizens’ concerns into practical policy improvements.
According to official statements, Hattab has stressed that field missions should no longer be limited to collecting public grievances but should instead serve as the foundation for developing concrete measures to improve the quality and efficiency of public services. The approach forms part of broader government efforts to promote a more responsive and citizen-centred administration.
During a recent coordination meeting with senior officials from the institution, Hattab reviewed the findings of field visits conducted across several provinces, assessing both the issues identified on the ground and the responses of local authorities to recommendations issued following each mission.
He said information gathered directly from citizens should play a greater role in identifying recurring administrative challenges and guiding corrective measures, while calling for field missions to become a permanent component of the institution’s work.
The meeting also examined plans to strengthen staff capacities through training programmes for both central and local structures, with particular emphasis on public service quality, digital transformation, administrative communication and mechanisms for handling citizens’ requests.
The initiative complements broader administrative reforms introduced by the government. Interior Minister Saïd Sayoud recently highlighted the first results of Algeria’s newly established administrative districts, stating that the expansion of administrative structures, increased staffing and public investment were aimed at improving services and strengthening local governance.
According to Sayoud, the elevation of several municipalities and districts into full administrative jurisdictions is intended to enhance what he described as the “administrative security” of citizens while ensuring a more balanced territorial administration capable of responding more effectively to local needs.
Experts argued that digital transformation has become an essential pillar of administrative modernisation.
Economist and business law specialist Salim Aït Hamadouche said digitalisation improves administrative efficiency by facilitating access to information, reducing processing errors, accelerating procedures and giving citizens greater visibility over their rights. He added that digital systems also enhance the traceability of administrative procedures and the transparency of public decisions, helping reduce legal disputes while strengthening legal certainty.
Aït Hamadouche stressed that public confidence in digital services depends on ensuring the secure and confidential handling of personal data in full compliance with applicable legislation.
Hattab also identified investment in human capital as the cornerstone of the institution’s future strategy, describing continuous professional training as an essential requirement for building a modern administration capable of meeting citizens’ expectations. He called for training programmes to be designed around lessons learned from field visits so that practical observations translate into targeted improvements.
Digital transformation specialist Djallal Bouabdallah said administrative digitalisation extends beyond the simple online delivery of services, describing it as a new management model based on simplified procedures, shorter processing times, reduced bureaucracy and higher-quality public services.
He noted that citizens increasingly expect speed, transparency and easier access to administrative services, adding that digital platforms should not only facilitate access to official documents but also help public institutions better understand citizens’ needs and tailor future policies accordingly.
Bouabdallah further stressed that public trust in digital administration is built gradually through service quality, transparent procedures and the continuous availability of digital platforms, while arguing that awareness campaigns and training programmes should be designed on the basis of citizens’ actual needs identified through direct engagement.
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